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GEMINI 8 Field Test Now Live → Limited Production → Shop the Collection

We want you in the right fit. If something is not working, here is how to return or exchange it.

This policy is in addition to your rights under the Australian Consumer Law, which cannot be excluded.

RETURN WINDOW

Standard Returns:

  • 30 days from delivery date
  • Items must be unworn, unwashed, with original tags attached

GEMINI 8 Field Test:

  • Extended 45-day return window for field test participants
  • We want feedback. If something is not right, we want to know

ELIGIBLE ITEMS

You can return:

  • Unworn items with original tags
  • Items in original packaging
  • Items without signs of wear, washing, or alterations

You cannot return:

  • Final sale items (marked "Final Sale" at checkout)
  • Items without original tags
  • Worn, washed, or altered items
  • Items damaged due to misuse

HOW TO INITIATE A RETURN

Step 1: Email info@spacely.clothing with your order number, the item(s) to return, and the reason.

Step 2: Receive a Return Authorization (RA) number and instructions.

Step 3: Pack the item securely with the RA number included, ship to the address in the return instructions, and keep your tracking number.

RETURN SHIPPING COSTS

  • You pay return shipping unless the item is defective or we sent the wrong item
  • We pay return shipping if the item is defective or incorrect
  • Use a tracked method. We are not responsible for lost return packages

REFUNDS

  • Refunds processed within 5-7 business days of receiving the returned item
  • Refunded to the original payment method
  • Full item price (original shipping not refunded unless the item was defective)
  • You will receive email confirmation when the refund is processed

EXCHANGES

  • Follow the return process above and specify the new size or color
  • We send the replacement once we receive the returned item
  • Exchanges are subject to stock availability. If unavailable, we issue a refund
  • We cover shipping on the replacement if the exchange is due to a sizing issue

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, wrong, or damaged item, contact us immediately at info@spacely.clothing with photos. We will arrange a replacement or refund at no cost and cover return shipping.

FINAL SALE ITEMS

  • Items marked "Final Sale" cannot be returned or exchanged
  • Final sale items are clearly marked at checkout

GEMINI 8 FIELD TEST POLICY

Extended return window: 45 days (vs standard 30).

Why: We want real-world feedback. If something is not right (fit, fabric, construction), we want to know. Your feedback shapes what comes next.

Feedback: Include it in your return email (optional but appreciated). Fit, fabric, graphics, construction, anything.

INTERNATIONAL RETURNS

  • Same process as domestic (email for an RA number)
  • Customer pays return shipping. Use tracked, insured shipping
  • International returns may be subject to customs fees. We cannot refund customs duties paid on the original order

CONTACT

Email: info@spacely.clothing
Response time: Within 24 hours (business days)