DOMESTIC SHIPPING (AUSTRALIA)

Standard Shipping:

• Cost: $10 AUD (free over $100)
• Delivery: 2-5 business days
• Carrier: Australia Post

Express Shipping:

• Cost: $20 AUD
• Delivery: 1-2 business days
• Carrier: Australia Post Express

INTERNATIONAL SHIPPING

Available Countries:

• New Zealand, United States, United Kingdom, Canada, Japan, Singapore

Shipping Costs:

• Calculated at checkout based on destination and weight

Delivery Times:

• 7-21 business days (varies by destination and customs processing)

Customs and Duties:

• International orders may be subject to customs duties and taxes
• Customer is responsible for all customs fees
• We are not responsible for delays due to customs processing

PROCESSING TIME

Standard Processing:

• Orders are processed within 1-2 business days
• GEMINI 8 field test items: 2-3 business days (limited stock validation)

Peak Periods:

• Processing may take longer during sales or high-volume periods
• We will notify you of any delays

ORDER TRACKING

• Tracking number provided via email when order ships
• Track your order through carrier website or your Spacely account

SHIPPING RESTRICTIONS

We Do Not Ship To:

• PO Boxes (domestic express only)
• Freight forwarders
• Countries with trade restrictions

LOST OR DAMAGED SHIPMENTS

Lost Packages:

• Contact us if package is not delivered within expected timeframe
• We will file a claim with the carrier
• Replacement or refund issued after claim resolution

Damaged Packages:

• Inspect package upon delivery
• Report damage within 48 hours with photos
• We will arrange replacement or refund

ADDRESS ACCURACY

• You are responsible for providing accurate shipping address
• We are not responsible for packages delivered to incorrect address provided by customer
• Address changes must be requested within 24 hours of order placement

CONTACT

Shipping questions:

Email: orders@spacelyclothing.com